What you need before charging
An authentic DIME battery or all-in-one from a licensed seller, the supported USB-C cable, and a standard wall adapter. Browse Accessories for listed batteries. Hardware context: Built to Beat Leaks.
Step-by-step: how to charge
| Step | Action |
|---|---|
| 1 | Power the device off if your model has a switch or timeout. |
| 2 | Connect USB-C to the battery or all-in-one charge port. |
| 3 | Use a known-good wall adapter — avoid damaged cables. |
| 4 | Charge until indicators show ready; don’t leave on unsafe chargers overnight. |
| 5 | Disconnect, then reseat the cart before your next session. |
Cart attached vs battery-only charging
Many shoppers charge with the cart attached. If the device won’t wake, remove the cart, charge the battery alone, then reseat. Full cart workflow: How to use a Dime cart.
Troubleshooting: battery not charging
Check cable, port debris, and whether the pack is authentic via Validate. Counterfeit batteries fail unpredictably — buy licensed only via Find DIME.
When to replace vs validate
If a licensed, validated device still won’t charge after cable swaps, contact support with retailer details rather than buying gray-market replacements. See FAQ for warranty pointers.
Frequently asked questions
What charger does a DIME battery use?
USB-C is the modern DIME battery path. Use the cable that ships with the device when available.
Can I charge while using a cart?
Follow your battery or all-in-one instructions. When unsure, finish charging before a session.
Where do I buy a replacement battery?
Accessories where listed, or ask a licensed retailer through Find DIME.
This article is for educational purposes only. It is not medical advice. DIME products are for adults 21+ or qualifying patients in licensed markets. Keep products away from children.